Service Request Ticket - # 21141

Service Request Information

CONTACT Name Edwards, Leta N.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2007 03:12 PM
Department Advancement & Foundation Phone 88149
Location Email edwardsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060232[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 40L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Creative Suite Prem from P0049693 moved from W#20020660

Wired NIC 00:13:72:A8:B3:C8

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Sarah Callaway Jun 22, 2007 03:58 PM 
In addition, she said she will be available 
Monday. 8-5
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Sarah Callaway Jun 22, 2007 03:57 PM 
She gets system low battery warnings when she 
turns the computer on and the issue that she had 
before is once again becoming a problem.  As 
before:
'Uncaught exception: access to xp connect service 
denied' is the message she is getting.
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Brad Dougherty Jun 18, 2007 10:56 AM 
Ran updates. Did not receive any errors.
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Brad Dougherty Jun 18, 2007 10:31 AM 
Task reassigned to Brad Dougherty.
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Audrey Macken Jun 18, 2007 10:13 AM 
'Uncaught exception: access to xp connect service 
denied' is the message she is getting. I think 
there may have been a little mix-up, it sounded 
like she thought someone was already working on 
this and was going to get back to her.
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Michael Orr Jun 15, 2007 03:15 PM 
Myron was working on a different ticket this
morning and Leta mentioned she had a problem with
Firefox. Myron was working on something for Joe so
he instructed her to call in the ticket to the
help desk. She hasn't done so.

I called and left a vm with this ticket number and
asked her to call back in with some information on
what's actually wrong. When she calls into the
help desk PLEASE update the "brief Description"
field with the actual problem. What I've got up
there now is just a placeholder.

Thanks SRD peoples.
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