Service Request Ticket - # 21157

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2007 12:43 PM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Aug 02, 2007 09:36 AM
Task reassigned to Michael Orr.
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Michael Orr Aug 02, 2007 09:36 AM
Called Dorothy. These machines are up and running
and they can log into them. Once the network
cables got run to the cubicles they just plugged
them in themselves. Closing ticket.
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Michael Orr Jul 25, 2007 01:28 PM
Closed ticket 21318 since these were set up on the
16th.
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Michael Orr Jul 16, 2007 04:16 PM
The GFA computers are taken care of. There are
20060806[Edit Inv] and 20060807[Edit Inv] up there still waiting for
them to tell us where to put them.
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Michael Orr Jul 16, 2007 03:52 PM
She said they're ready for the GFA computer to be
set up (ticket 21318 per Audrey) but they STILL
don't have the network set up in the new cubes for
the other comp.
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Michael Orr Jul 16, 2007 02:54 PM
Called and left yet another vm with Dorothy asking
when we should come up to get this stuff hooked up.
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Audrey Sundkvist Jul 13, 2007 12:05 PM
According to her voicemail she is at SOAR today
and will be back to her office (returning calls
hopefully) on Monday. I did leave a message
requesting a timeframe that we could stop by and
hook up a network cable for her and do the GFA
setup for SR#21318.
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Myron Hoeckle (Student) Jul 12, 2007 04:25 PM
called no one there, I did not leave a VM.
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Audrey Sundkvist Jul 12, 2007 01:24 PM
Called again, got VM but didn't bother leaving a
message.
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Brian Witt Jul 11, 2007 09:50 AM
Left another VM asking for times.  
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Brian Witt Jul 10, 2007 03:18 PM
Still no luck getting a hold of her
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Brian Witt Jul 10, 2007 09:46 AM
She's not in her office yet. Left a VM asking her
to call us back to set up a time when we can take
care of all the GFA's over there. 
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Audrey Sundkvist Jul 06, 2007 04:18 PM
Task 21318 is a GFA replacement with Dorothy's
name on it as well. I left her a message about
setting that up for her. When she is called on
Tuesday it is probably good to find out about that
setup too.
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Michael Orr Jul 06, 2007 01:59 PM
Called Dorothy, but she's out of the office until
July 10th. Called the receptionist there and asked
if they were ready for this machine to be set up.
She had no idea and just said Dorothy would be in
on July 10th so we need to call back then.
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Brian Witt Jun 26, 2007 05:14 PM
There is another task related to the same room. 
There are numerous machines that all need power
and Ethernet cables hooked up.  This cannot be
done until power and Ethernet wires are hardwired
to the required locations. Telecom and the
electricians are currently working on getting that
taken care of so we can finish our setups. 
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Michael Orr Jun 26, 2007 11:30 AM
They didn't have a network jack ready for this
machine so it isn't currently on the network.
They'll be calling back in for this ticket number
when they have a jack selected and activated by
telecom.

Whoever goes up to take care of this needs to take
a network cable with them as they don't have on up
there already.
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Michael Orr Jun 26, 2007 11:08 AM
They're ready for this computer per ticket 21231
(duplicate ticket which is now closed). Taking
computer over.
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Kate Bappe Jun 26, 2007 09:45 AM
Admissions called again saying they are ready for 
the computer. They are wondering when they are 
going to receive it.
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Michael Orr Jun 25, 2007 11:52 AM
Task reassigned to Michael Orr.
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Michael Orr Jun 25, 2007 11:52 AM
We got a ticket from June Nordhal saying they're
ready for "the computer". I'm assuming they mean
this one. They're in a meeting right now so I'll
call later this afternoon to verify setup.
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Brian Witt Jun 19, 2007 04:19 PM
Dorothy is out of the office until the 22nd

They are currently setting up new cubicles, so
until there is a desk and cubicle to put this in,
this machine cannot be set up.
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Brian Witt Jun 18, 2007 04:13 PM
Ready to deliver
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Brian Witt Jun 18, 2007 03:53 PM
Imaged, bound, admins, updated
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Tricia Flaherty Jun 18, 2007 12:46 PM
Dorothy says that this person has not be 
determined yet but will be David McDonald's Asst  
they have ordered new cube walls so see Dorothy 
for final destination.  cpu and accessories can 
be found in Tech Inbox #7 with Setup sheet and 
invoice
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