Service Request Ticket

Service Request Information

CONTACT	Name	Friberg, Susie	Date	Jun 21, 2007 09:44 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	fribergs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060626 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag	DMC3WC1	Description	Dell Latitude D620, 2.00GHz, 4M L2 Cache, 667Mhz
	Serial No.	DMC3WC1	Location	Notetaker laptop #1
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS		Software	MS Office 2007 Pro Plus from P0061159 installed as Office Pro 2003
	Wired NIC	00:18:8B:CB:02:99
	Wireless NIC	00:1B:77:02:00:6C

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jun 22, 2007 10:00 AM	These are typelink computers. They didn't need to get them on MASH or anything, but a local login hadn't been created for them. I created a local user named disability with the password Services2007 for them so they could use the typelink software. Closing ticket.	Add Attachment
Skyler Gregory	Jun 22, 2007 09:43 AM	Task reassigned to Michael Orr.	Add Attachment
Skyler Gregory	Jun 22, 2007 09:43 AM	comp's are laptops...	Add Attachment
Michael Orr	Jun 22, 2007 09:41 AM	Heading up.	Add Attachment
Sarah Callaway	Jun 21, 2007 01:26 PM	Sue will be here until three pm, but the office will be open until 5pm. Tomorrow the office will be open 8-5. Someone in the office will know about the problem even if Sue is unavailable.	Add Attachment
Audrey Sundkvist	Jun 21, 2007 12:26 PM	Called and left a voice message asking for available times for us to look at the laptops.	Add Attachment
Sarah Callaway	Jun 21, 2007 09:46 AM	Or call the main line 88250 and the wou number on the other computer is 200660627. She needs them for next week. She will be here until 3pm today, and the next day she will be in is on monday. She says the computers are new, and they are not allowing users to log onto MASH.	Add Attachment