Service Request Ticket - # 21233

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2007 10:45 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030545[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2MS6Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office PRO 2003 from P0047320, Dreamweaver MX 2004 from P0049368 upgraded to Dreamweaver CS3 on P0062912 10-2007 moved to W#20080599, Adobe Acrobat Pro v7 from P0058744 moved to W#20080599

Wired NIC 00:0C:F1:E7:DB:8C

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 18, 2007 11:55 AM 
Turned out to be a switch problem. They should be
working now.
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Audrey Sundkvist Jun 27, 2007 09:00 AM 
Task reassigned to Brad Dougherty.
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Travis Knabe Jun 26, 2007 03:38 PM 
Task reassigned to Audrey Sundkvist.
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Travis Knabe Jun 26, 2007 03:38 PM 
setup in DHCP
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Audrey Sundkvist Jun 25, 2007 04:22 PM 
Task reassigned to Travis Knabe.
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Audrey Sundkvist Jun 25, 2007 04:22 PM 
JetDirect W#20010753[Edit Inv] is in out box #2 and the
following information pertains to it.
MAC address 00-01-E6-61-DD-6A
IP address 140.211.118.200
DNS name vpstudcolor-wuc-3000
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Audrey Sundkvist Jun 25, 2007 12:39 PM 
Task reassigned to Audrey Sundkvist.
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Michael Orr Jun 25, 2007 11:58 AM 
Maximus, VGER, and Sully are all on radar. Make
sure they have these printers installed through
radar and not as "local" network printers. This
should resolve the problem.
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Kate Bappe Jun 25, 2007 10:46 AM 
****This is an email****

 
Hello:

I have another question...now I can't print 
successfully to our color printer, Sully.  Help 
me please.  My cpu WOU ID is 20030545[Edit Inv] and Sully 
is WOU ID #20031330[Edit Inv].  I have a sneaky suspicion 
that Dr. Dukes' probably cannot print to Sully 
anymore either, his CPU is WOU ID# 20030544[Edit Inv].

I haven't tried to print to VGER yet.  I will, 
just for the fun of it. Printing to Maximus has 
worked fine so far.

Thank you for all you do.

 
Deborah Diehm
Assistant to the Vice President
for Student Affairs
Western Oregon University:  www.wou.edu
diehmd@wou.edu
WUC210F
503.838.8221FAX:  503.838.8511
"Just keep swimming." 
--Dori, Finding Nemo
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