Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jun 25, 2007 12:55 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	DX4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003, Acrobat Pro 9 from P0068056
	Wired NIC	00:18:8B:5C:03:92

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jun 25, 2007 03:30 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 03:30 PM	called and let her know about Dream weaver on TS.	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 03:26 PM	remote in, no Dream weaver, they do have access to the terminal servers which has Dream weaver.	Add Attachment
Audrey Sundkvist	Jun 25, 2007 01:35 PM	The room is not in use after 3:15 Monday 8-8:40 Tuesday Or 12-1 any day.	Add Attachment
Audrey Sundkvist	Jun 25, 2007 01:23 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jun 25, 2007 01:22 PM	According to Dreamweaver serial number info version MX 2004 is installed on that machine.	Add Attachment
Kate Bappe	Jun 25, 2007 12:56 PM	**This is an email**A faculty member was under the impression that we used to have Dreamweaver installed and available in Smart Room AA104, Computer # 20060488. We can't find it now, can you let us know if you have a record of it being installed there? Thanks, Sharyne Ryals Math Office Specialist Western Oregon University 503-838-8465 ryalss@wou.edu	Add Attachment