Service Request Ticket - # 21245

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2007 08:27 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB9142 Location PDR

CPU Unknown


OS Software

Wired NIC 00:14:4F:0E:8C:9F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jun 26, 2007 12:31 PM 
Cp'd the file to the business office I drive
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Brad Dougherty Jun 26, 2007 08:55 AM 
Task reassigned to Joe Crowe.
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Brad Dougherty Jun 26, 2007 08:54 AM 
Due to the errors in the information provided in
the original task, please flag and move this under
Joan when completed.
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Brad Dougherty Jun 26, 2007 08:54 AM 
He's actually trying to access a registry file
using a shortcut on his desktop.

The registry file is located on the V drive which
has been disabled by Joe.
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Michael Orr Jun 26, 2007 08:33 AM 
What page? A WOU page or a personal one he's made?
Is it pointing to a file or to another address we
can check? What exactly is he trying to do?
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Courtney Wehner Jun 26, 2007 08:28 AM 
It tells him that "the drive or network connect 
is unavailable. make sure the disc is properly 
inserted." He will be in from 8-5 today.
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