Service Request Ticket - # 21249

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2007 10:14 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060095[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. 0620YB014B Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:96:1A

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 26, 2007 10:45 AM 
Task reassigned to Michael Orr.
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Michael Orr Jun 26, 2007 10:45 AM 
They were able to reconnect to the session in
progress and continue the test. No problem.
Closing ticket.
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Kate Bappe Jun 26, 2007 10:31 AM 
Task reassigned to Paul Lambert.
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Michael Orr Jun 26, 2007 10:29 AM 
Task reassigned to Michael Orr.
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Michael Orr Jun 26, 2007 10:29 AM 
Called to let her know to have the student log
into math test on TS 10 or 7. Going to walk over
and make sure we can get this working.
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Kate Bappe Jun 26, 2007 10:17 AM 
While taking a math placement test the computer 
logged out on a student during the test. It won't 
let the her back into her test. It says 
that "this records being used by someone else." 
The student is using the compass program and 
needs to finish or restart the test.
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