Service Request Ticket - # 21254

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2007 11:13 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060488[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. DX4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003, Acrobat Pro 9 from P0068056

Wired NIC 00:18:8B:5C:03:92

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Jul 02, 2007 02:56 PM 
This number went to a fax machine.
 Add Attachment
Audrey Sundkvist Jun 26, 2007 11:32 AM 
There is no serial number for Dreamweaver for this W#.
 Add Attachment
Brad Dougherty Jun 26, 2007 11:27 AM 
Task reassigned to Joan Guralnick.
 Add Attachment
Brad Dougherty Jun 26, 2007 11:26 AM 
Dreamweaver isn't on that machine. She will need
to access it via the Terminal Servers. I can
provide her with instructions upon request.
 Add Attachment
Brad Dougherty Jun 26, 2007 11:23 AM 
The phone number in the notes is incorrect.
Add Attachment
Kate Bappe Jun 26, 2007 11:15 AM 
She is having trouble finding Dreamweaver on the 
computer and would like a shortcut put onto the 
desktop. She is in Arnold Arms 104 and will be 
there until one or tomorrow anytime before 1. Her 
number is 84034.
 Add Attachment