Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jun 27, 2007 08:34 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020702 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	F855X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshop, Macromedia Dreamweaver, Adobe Acrobat 6.0
	Wired NIC	00:07:E9:6A:33:18

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jun 27, 2007 12:21 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Sundkvist	Jun 27, 2007 12:21 PM	I renamed the computer "HL20702HILTERBL" and updated inventor to reflect it's new user, Lori. She can/has downloaded Firefox now.	Add Attachment
Brian Witt	Jun 27, 2007 11:17 AM	She is available at noon today	Add Attachment
Brian Witt	Jun 27, 2007 11:17 AM	Computer needs to be renamed HL20702HILTERBL	Add Attachment
Audrey Sundkvist	Jun 27, 2007 09:10 AM	Dameware and Active Directory do not work, but remote desktop connecting will. The computer name is "HL20702ALDERSK" and needs to be changed to reflect it's new user "HL20702HILDERBL". Then add Lori as an admin on the machine.	Add Attachment
Courtney Wehner	Jun 27, 2007 08:36 AM	The error is saying that she needs Admin rights to download FF.	Add Attachment
Courtney Wehner	Jun 27, 2007 08:35 AM	She said that she is used to FF not IE and so she would really like it if someone can call or come down today. She said that best time would be between noon and 2p.	Add Attachment