Service Request Ticket - # 21272

Service Request Information

CONTACT Name Wilson, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2007 02:54 PM
Department The Research Institute Phone 88786
Location Email wilsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jul 27, 2007 01:47 PM
Delivered Gail Leslie's computer and set it up how
she wanted. She needs a new keyboard however with
a USB connector and function keys on the left
side. I told her to contact Lisa Wilson and also
called Lia and left a voicemail explaining the
keyboard situation.
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Audrey Sundkvist Jul 27, 2007 11:47 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 26, 2007 11:16 AM
Contribute is on the machine. This machine is all
ready and in inbox 4. 

According to Tricia it is best to "deliver either
Friday July 27th or the week of August 6th."
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Courtney Wehner Jul 25, 2007 03:57 PM
****This is an email****
Hello
This is for ticket #21272, new computer for Gail 
Leslie.  I can't 
remember if I listed Contribute as a program that 
needed to go on to 
my machine.  I believe that I did, but, in the 
event that I didn't, 
can you add it to the list of software that I 
need?
Thanks
Gail
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Tricia Flaherty Jul 25, 2007 03:46 PM
After giving Lisa Wilson info on cost of Adobe 
Acorbat and Wordperfect they have decided to 
forego the purchase at this time and Gail is 
available for you to deliver either Friday July 
27th or the week of August 6th as she will be out 
next week.  Lisa says you can contact Gail 
directly for final delivery... full speed 
ahead  :)
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Audrey Sundkvist Jul 24, 2007 04:26 PM
Task reassigned to Tricia Flaherty.
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Audrey Sundkvist Jul 24, 2007 04:25 PM
I am putting this under Tricia again until TRI has
contacted her about purchasing their software for
Gail Leslie's machine.
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Audrey Sundkvist Jul 20, 2007 02:15 PM
Corel Draw 10 has been installed. TRI will need to
purchase:

Adobe Acrobat 7.0 Standard
Word Perfect 2000
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Audrey Macken Jul 20, 2007 10:14 AM
Gail called regarding the lack of licenses for 
Adobe Acrobat and Word Perfect 2000. She wanted 
to know if they could be pulled off of another 
computer. She said Corel Draw 10 is fine.
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Audrey Sundkvist Jul 19, 2007 03:19 PM
Tricia is looking further for the licenses,
because Lisa says that TRI doesn't have them. If
none can be found then TRI will need to purchase
more. A Corel Draw 10 will probably be fine for
Gail according to Lisa, but Gail is out of town
until late next week.
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Audrey Sundkvist Jul 17, 2007 02:10 PM
I also left a message for Gail saying that we need
the licenses for those programs or the name of the
person who might have those. I also asked if we
can put Corel Draw 10 on her machine instead of
Corel Draw 8. I hope Gail or Lisa gives us a call
back so that we can get this computer set up.
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Brian Witt Jul 17, 2007 12:43 PM
Just finished setting up Debbie Kenyon's machine.
Left a VM for Lisa Wilson letting her know for her
records. 
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Audrey Sundkvist Jul 17, 2007 11:09 AM
I left a message for Lisa Wilson asking about the
licensing info for those programs, again.
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Audrey Sundkvist Jul 13, 2007 11:58 AM
The following software for Gail does not have
licensing information that we can find:
Adobe Acrobat 7.0 Standard
Word Perfect 2000
Corel Draw 8

I left a message for Lisa Wilson asking about the
licensing info for those programs. I also
mentioned TRI has some licenses for Corel Draw 10
and we can possibly give that to Gail instead of
version 8.
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Brian Witt Jul 12, 2007 04:42 PM
Ella Taylor's machine has been set up. She is
holding onto her oold machine for a while in case
she needs something off it.  She will call us when
she wants us to take it off her hands.
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Audrey Macken Jul 12, 2007 02:23 PM
Ella Taylor would like a call about the delivery 
of her computer. She is going to be gone quite a 
bit in the near future, so she would like an idea 
of when it could be delivered. She would like a 
call back, 88589. She will be around for a bit 
this afternoon.
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Audrey Macken Jul 12, 2007 01:52 PM
For ticket item #21272..the new computer.
There are some other programs that I have that I 
realize don't come 
with the package.
Macromedia Contribute and Macromedia FlashPaper
Trillian
I am assuming that you will load Mozilla and also 
Netscape
Thanks
gail
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Audrey Macken Jul 12, 2007 01:34 PM
Hello
This is for ticket item #21272, the programs 
needed for my new computer.
These are the additional programs that I have on 
my machine:
Adobe Acrobat
DBTextworks (Inmagic) v. 10 (see R. Klumph in 
Todd Hall 244)
Word Perfect Office 2000
Corel Draw

Please leave my old machine in my room for 
another week.  I am in 
Wash DC for work the week of the 16th - 20th and 
would like to have 
my old machine and hard drive when I return just 
to make sure that 
all of the things that I need are still 
accessible while I am 
starting with the new machine.
Thanks
Gail Leslie
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Audrey Sundkvist Jul 12, 2007 01:17 PM
Debbie Kenyon's machine is ready to be delivered
too. We are waiting on Gail.

I don't know who "she" is that was calling to
check on their machine's status.
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Catherine Bridge Jul 12, 2007 11:12 AM
She has called to check the status of her machine
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Brian Witt Jul 12, 2007 10:17 AM
Ella Taylor's machine is ready to be delivered
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Brian Witt Jul 11, 2007 12:12 PM
All the specialty software Ella Taylor has
requested has been purchased through TRI and it is
all recorded in the serial key documents.  All of
the software can be installed on the machine. 
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Audrey Sundkvist Jul 10, 2007 11:30 AM
Tricia is looking for licenses for Debbie's
software. We may have to go to her current machine
and search for serial numbers.
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Courtney Carlson Jul 10, 2007 10:30 AM
****This is an email****

Greetings!
I was told to send an email with the programs 
that are on my desktop and that need to be 
transferred to my new desktop machine.  I have 
licenses for all of these that have been 
purchased through Teaching Research Institute.  
The programs that I need on my desktop are as 
follows:
 
FileMakerPro
Camtasia Studio 4
SnagIt8
Adobe Reader 8
PDFCreator
Mozilla Firefox
 
In addition, I have a Blackberry 8700c that is 
synced with my WOU email and calendar.  A program 
that I have purchased for the Blackberry is 
entitled SplashID.  Software for both of these 
are in a folder on the "My Documents" server 
entitled Stuff.
 
I also want to be sure that I will have the 
typical Microsoft Office applications and that 
both my Logitech web camera and wireless mouse 
will be functional.
 
Thank you for your assistance.
 
Ella L. Taylor, Ph.D.
Associate Fellow & 
Associate Research Professor
Teaching Research Institute
Western Oregon University
345 Monmouth Ave. N., Todd Hall 232
Monmouth, OR 97361
503.838.8589 (office)
503.838.8150 (fax)
taylore@wou.edu
  
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Christian Mendez Jul 09, 2007 03:27 PM
****This is an email****

 
Here is a list of the programs I will need when I 
get the new computer installed:
 
MS Office Suite (probably comes with)
Corel Draw 10
Macromedia: Authorware 7.0, Dreamweaver MX, 
Contribute 3
Adobe: Pagemaker 7.0, Photoshop 6.0, Type manager 
4.1
Quicktime
Acrobat Distiller 7.0
Adobe Acrobat 7.0 Professional
Adobe Designer 7.0
 
I think that will do it.  I have my files backed 
up so I am ready.
Thank You-
Debbie Kenyon
kenyond@wou.edu
Todd 219
Early Childhood & Training Dept
The Teaching Research Institute
Western Oregon University
345 N. Monmouth Ave
Monmouth, OR  97361
503.838.8293  

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Audrey Sundkvist Jul 09, 2007 03:02 PM
Mike and I delivered the monitors, but the
computers are -not- ready. Each person (Ella,
Debbie, and Gail) will call or email with a list
of the programs they need to have on their new
machines.
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Audrey Macken Jul 06, 2007 01:41 PM
She would like someone to call her Monday, and 
said that would be a good day for her.
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Audrey Sundkvist Jul 06, 2007 01:38 PM
Called and left a message reminding her to call us
and tell us when we can deliver these.
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Christian Mendez Jul 02, 2007 09:39 AM
She called back and is thinking that the End of 
this Week will work best for those computers to 
be delivered.

She said she would call back on Thursday. 
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Audrey Sundkvist Jun 28, 2007 01:02 PM
Called and left a message asking for a good time
for us to deliver these.
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Brian Witt Jun 28, 2007 10:24 AM
All machines have been imaged, bound and renamed,
windows updated, and admins added. They are ready
to be delivered. 
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Brian Witt Jun 28, 2007 08:50 AM
On it...
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Tricia Flaherty Jun 27, 2007 03:16 PM
opps meant quick rundown :)
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Tricia Flaherty Jun 27, 2007 03:00 PM
here is a kick rundown of were these are going:
Gail Leslie gets cpu W#20060808[Edit Inv] and mon 
W#20060811[Edit Inv] in TODD245
Debbie Kenyon gets W#20060809[Edit Inv] and 2 monitors 
W#20060812[Edit Inv] and 20060815[Edit Inv] in TODD219
Ella Taylor gets W#20060810[Edit Inv] and mon 20060813[Edit Inv] in 
TODD232
Betsy Martin-Richardson is to get only monitor 
W#20060814[Edit Inv] in TODD245
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Tricia Flaherty Jun 27, 2007 02:56 PM
I have put three systems in TECH inboxes 4-6 and  
5 monitors under TEch outbox with various setup 
sheets detailing who they are for please note 
that Lisa Wilson has requested to be the contact 
for delivery of all of these items and has 
already rec'd invoices via campus mail
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