Service Request Ticket - # 21276

Service Request Information

CONTACT Name Birken, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2007 05:00 PM
Department Advancement & Foundation Phone 88145
Location Email birkenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030630[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BTC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:81

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 10, 2007 03:21 PM 
IPsec was configured as server when it should have
been disabled.

Fixed.
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Christian Mendez Jul 02, 2007 03:51 PM 
has 3 computers that cannot access 
OpenOnline.com, and Alumnifinder.com

The following workers comps. cannot access the 
said websites. Jim said that its important they 
can access these for they are a major tool.
Andrew Wynings
Cara Groshong
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Audrey Macken Jun 28, 2007 11:57 AM 
Called back for Brad, transferred him.
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Brian Witt Jun 28, 2007 08:49 AM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Jun 27, 2007 05:03 PM 
He said that his laptop and a coworker's labtop 
will open up that certain website, but his in his 
office will not. openonline.com is the website. 
He talked to one of their techs for awhile and 
have no idea why this is happening. Especially 
when other machines on campus will allow the 
webpage. This started after he came back from 
auction. He will be available tomorrow between 8-
5.
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