Service Request Ticket - # 21277

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2007 08:16 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030703[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Acorbat Pro 6.0 from P0047699, AdobePageMaker v7.0 from P0047699 moved from W#20030701(Math Office)for Laurie Burtion 05-2006 REMOVED 5-30-2006 SR#15120 Moved to W20080031

Wired NIC 00:0C:F1:E9:FF:B7

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jun 29, 2007 06:05 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Jun 29, 2007 06:05 PM 
****This is an email****
Hi Laurie,

I've moved the folder v:\sketch to i:\sketch.  If
you have a desktop shortcut it will need to be
changed or re-created.  Please let me know if
there are any other applications that you need moved.
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Courtney Wehner Jun 28, 2007 09:31 AM 
She called back and wanted to know why she had 
not heard anything back yet. I transferred her 
back to Brad.
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Courtney Wehner Jun 28, 2007 08:24 AM 
She needs to know what there is to replace the V: 
She needs Java Script and her short cuts back. 
She wants this done today ASAP. She would like 
someone to call her.
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Courtney Wehner Jun 28, 2007 08:22 AM 
She said that she had been gone all year and when 
she came back it was gone. Paul told me that it 
is no longer one of the drives. Of course I 
didn't know that until after I got off of the 
phone with her. She was very very rude, she 
thought it was a joke when I told her that I 
would put in a task for the techs. She couldn't 
understand why I couldn't answer her "simple" 
question. I told her that I was NOT a tech, I 
answer the phones and relay the message to the 
tech. She said she would call back.
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