Service Request Ticket - # 21283

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2007 10:58 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030625[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag DSC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. DSC0Y41 Location ITC 207 Storage (was Advancement - not in use)

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555

Wired NIC 00:0C:F1:EA:58:96

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 28, 2007 11:23 AM 
Ok, I took care of this I believe. Her DRM
certificate was corrupted. I renamed her DRM
folder to DRM_backup and then redownloaded the
certificate. She needs to redownload the encrypted
content she was trying to listen to and the
problem should be resolved.

The page I got the info on was

http://support.microsoft.com/kb/918218

I'm going to close the ticket for now. if they
call back in to reopen this please reopen it and
assign it to UCS Tech.
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Brian Witt Jun 28, 2007 11:18 AM 
Task reassigned to Michael Orr.
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Audrey Macken Jun 28, 2007 11:01 AM 
She is getting a message saying Windows Media 
Player needs a security upgrade, but it will not 
allow her to upgrade it.
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