Service Request Ticket

Service Request Information

CONTACT	Name	Fortney, Olin	Date	Jun 29, 2007 12:17 PM
	Department	Deaf Studies and Professional Studies	Phone	88708
	Location		Email	fortneyo@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040748 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	W8s0316BPP8	Location	Under the tech in box
	CPU	G5 1.8GHz
	OS		Software	OS X v10.4 Tiger upgrade from P0059093, MS Office Pro 2004 from P0051830 can also get transfered from W#990457 -Toast Titanium 5.0, Final Cut Pro 3, Photoshop 6.0, Omnipage pro X for MAC from P0041412
	Wired NIC	00:11:24:70:C6:C6

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jun 29, 2007 03:10 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jun 29, 2007 03:10 PM	stopped by rebooted his machine, works good.	Add Attachment
Audrey Sundkvist	Jun 29, 2007 01:46 PM	Stopped by his office... no one was there. The voicemail asks for a text telephone; I did not leave a message.	Add Attachment
Audrey Sundkvist	Jun 29, 2007 01:34 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Macken	Jun 29, 2007 12:21 PM	After he starts it up, it goes to a colored screen with a box in it. It doesn't sound like there is anything in the box, and it isn't the 'self test feature check' box that floats around the screen. There are no messages that go along with it either. The best way to contact him is to go over to his office.	Add Attachment