Service Request Ticket - # 21302

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2007 01:11 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060765[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 9KKX0D1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931

Wired NIC 00:1A:A0:44:9E:6F

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 29, 2007 01:59 PM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Jun 29, 2007 01:58 PM 
Ok, all set up. Mapped 4 drives for him as network
drives that will map as soon as he logs in. Also
remapped a media card reader from the H drive to
the L drive.
 Add Attachment
Michael Orr Jun 29, 2007 01:38 PM 
Remote connect couldn't find his computer by this
WOU number. I'm going to walk over.
 Add Attachment
Michael Orr Jun 29, 2007 01:36 PM 
I contacted Randy and he has 3 network drives that
he wants to have mapped when he logs in. I got his
WOU number for his machine and remote connected.
 Add Attachment
Michael Orr Jun 29, 2007 01:26 PM 
THEN IT'S YOUR JOB TO CONTACT HIM AND GRAB THE
INFO WE NEED!
 Add Attachment
Jonathan Guillen Jun 29, 2007 01:15 PM 
This is the entirety of the email. I suppose he 
expects to be contacted for details.
Add Attachment
Jonathan Guillen Jun 29, 2007 01:15 PM 
****This is an email****
I have 3 network web folders that need to be 
mapped on my new desktop
 Add Attachment