Service Request Ticket - # 21314

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2007 11:56 AM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040962[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260L4SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:65:66:54

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 02, 2007 03:57 PM 
The computer did not have any problem starting up
for me. I did run software updates for it, and
there was one security update (maybe this causes
the problem?) that I installed. I told her when/if
the problem occurs again to let the person
answering the phone know that the task is high
priority. In order to address the problem we need
to see it happen.

Linda also inquired about her H: drive, so I
showed her how to copy/move files from her desktop
to her H: (mydocuments) drive.
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Audrey Sundkvist Jul 02, 2007 03:54 PM 
Task reassigned to Audrey Sundkvist.
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Joan Guralnick Jul 02, 2007 11:57 AM 
She doesn't have to be there for someone to look 
at the machine.  The office is open until 5:00 pm
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Joan Guralnick Jul 02, 2007 11:56 AM 
When she reboots it shuts off before she gets to 
the login.
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