Service Request Ticket - # 21316

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2007 03:12 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Jul 17, 2007 10:19 AM
Licensing is fine.
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Brad Dougherty Jul 16, 2007 12:24 PM
I installed the latest Oracle client and it is
working now. Tricia is looking up the licensing
for it.
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Joe Crowe Jul 16, 2007 10:45 AM
We've worked on this...why are there no notes
about our status.  Techs, please update this record
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Michael Orr Jul 16, 2007 10:10 AM
Called Jan and left a vm telling her that Brad is
working on getting this together for her and will
hopefully have it installed within the hour.
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Christian Mendez Jul 16, 2007 10:05 AM
Cara Groshong called and wants this to be a high 
priority. She said its keeping Jan Carlson from 
doing her job
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Christian Mendez Jul 16, 2007 10:02 AM
Jan called back and is stressing the fact that 
her PI/SQL is still not working and has been 
waiting for it to be fixed for a couple of weeks 
now. She would like this issue resolved asap. She 
was pretty adamant about this.
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Brad Dougherty Jul 10, 2007 03:50 PM
The spam issue has been handled.
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Christian Mendez Jul 09, 2007 11:01 AM
Jan Emailed us about receiving SPAM on her Email, 
and she seems to think that it is connected to 
her Viking Problem, here are the emails she has 
sent us today:

****This is an email****
Yes, that is the problem I am referring to. This 
a.m. I came in and had about 15 emails that are 
spam from just today. This is VERY unusual. 
Usually I have about 3 or 4 in the morning. It's 
like all spam blockers are off and I am getting 
hit by everything out there.


****This is an email****
From: Jan Carlson 
Date: Sunday, July 8, 2007 20:18
Subject: huge amount of spam in my email
To: ucshelpdesk@wou.edu

> I just opened my email and had approx 50 spam 
messages in my 
> email over a period of about 3 days (Fri, Sat, 
Sun). Did 
> somebody turn off the spam blocker when they 
were working on my 
> Viking problem Friday? I would appreciate 
someone checking into 
> this. I am emailing from home so I cannot give 
you my computer number.
>  
> Thank you.
>  
> Jan Carlson, Gift Planning and Stewardship 
Assistant
> University Advancement - WOU Foundation
> Western Oregon University
> The Cottage
> Monmouth OR 97361
> carlsonj@wou.edu
> Phone: 503-838-8725
> Fax: 503-838-8289
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Michael Orr Jul 06, 2007 01:42 PM
Task reassigned to Brad Dougherty.
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Audrey Macken Jul 06, 2007 01:21 PM
She is in until 3 today.
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Brad Dougherty Jul 06, 2007 09:19 AM
I looked at her machine and couldn't find PL/SQL
developer on it. I called her and left a message
requesting a call back when she's available to
have a tech come and look at her machine.
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Catherine Bridge Jul 05, 2007 12:45 PM
She is still having the problem and is unable to 
do a great portion of her work.
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Christian Mendez Jul 02, 2007 03:14 PM
Error message is an attached .gif screenshot of 
the error:

Initialization error
SQL*Net not properly installed
OracleHomekey:
OracleHomeDir:
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Christian Mendez Jul 02, 2007 03:13 PM
****This is an email****
I received this error message (attached) when 
trying to log into PL/SQL Developer. Can you 
help? My machine # is 20030618[Edit Inv]
 
Jan Carlson, Gift Planning and Stewardship 
Assistant
University Advancement - WOU Foundation
Western Oregon University
The Cottage
Monmouth OR 97361
carlsonj@wou.edu
Phone: 503-838-8725Fax: 503-838-8289
  

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