Service Request Ticket - # 21323

Service Request Information

CONTACT Name Fortney, Olin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2007 10:18 AM
Department Deaf Studies and Professional Studies Phone 88708
Location Email fortneyo@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040748[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. W8s0316BPP8 Location Under the tech in box

CPU G5 1.8GHz


OS Software OS X v10.4 Tiger upgrade from P0059093, MS Office Pro 2004 from P0051830 can also get transfered from W#990457 -Toast Titanium 5.0, Final Cut Pro 3, Photoshop 6.0, Omnipage pro X for MAC from P0041412

Wired NIC 00:11:24:70:C6:C6

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Aug 01, 2007 11:43 AM 
Delivered
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Brad Dougherty Aug 01, 2007 11:20 AM 
The machine is back and ready to deliver.

It's sitting on my desk.
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Audrey Sundkvist Jul 05, 2007 01:17 PM 
Task reassigned to Brad Dougherty.
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Audrey Sundkvist Jul 05, 2007 01:17 PM 
Olin was not in his office when I came, but the
door was ajar. The Mac was stuck at the gray Apple
loading screen and the fans sounded like they were
running at top speed. I did a hard restart and the
machine booted up fine.

We do not have a copy of the Apple Hardware test
for the iMac G5, and so I left a note for Olin to
call and let us know when we can pick it up for
troubleshooting or possible hardware repair.
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Audrey Sundkvist Jul 05, 2007 01:06 PM 
Task reassigned to Audrey Sundkvist.
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Catherine Bridge Jul 05, 2007 12:23 PM 
Been having this problem since last week and has 
had some people come look at it, but the problem 
persists.
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Catherine Bridge Jul 05, 2007 12:23 PM 
He is having this problem again. New task 
created: 21344.
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Audrey Sundkvist Jul 03, 2007 11:51 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 03, 2007 11:51 AM 
Sleep mode was on, so I set it to "Never". I did
software updates and repaired permissions on the HD.

Olin Fortney is deaf, so it is useful to bring pen
and paper to communicate with him when you go to
work on his machine.
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Christian Mendez Jul 03, 2007 10:20 AM 
Last Week is when it first started, someone from 
UCS came to fix it, but today it happened again. 
He boots up his machine, but gets nothing on 
screen.

Available now til noon. He said its important to 
get this fixed today because he has work that 
needs to be done.
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