Service Request Ticket - # 21328

Service Request Ticket - # 21328

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Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Jul 03, 2007 11:27 AM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040962 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260L4SDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:65:66:54

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Aug 15, 2007 12:00 PM	Macmail has been setup.	Add Attachment
Brad Dougherty	Aug 14, 2007 11:54 AM	She needs SPSS, MacMail, and Office.	Add Attachment
Brad Dougherty	Jul 24, 2007 12:01 PM	Mac Mail has been setup on the loaner.	Add Attachment
Brad Dougherty	Jul 24, 2007 10:45 AM	I called and left her a message requesting a call back so we can setup Mac Mail on the loaner Mac when she's available.	Add Attachment
Audrey Sundkvist	Jul 19, 2007 03:05 PM	Linda is concerned because she likes to use Mac Mail and says she relies on "those files." I told her it'd be hopefully next week, but that the Mac store was unreliable when we took it there last time so we are trying to troubleshoot/repair the problem here and that it can be a time consuming process. I don't know -exactly- what Brad was doing with the Mac, but hopefully we can get the computer back to her next week.	Add Attachment
Audrey Macken	Jul 19, 2007 02:59 PM	She called again to see if anyone was going to call her back.	Add Attachment
Audrey Macken	Jul 18, 2007 11:19 AM	She called to check on this and I told her it was still being looked into. She would like a call back with more information.	Add Attachment
Brad Dougherty	Jul 12, 2007 03:31 PM	It seems to be a problem with the hard drive. I'm beginning to believe it is a physical problem.	Add Attachment
Brad Dougherty	Jul 12, 2007 02:20 PM	It looks like there's still problems. Working on it.	Add Attachment
Audrey Sundkvist	Jul 12, 2007 12:42 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jul 12, 2007 09:42 AM	The machine has been repaired. It is on my desk, ready to deliver.	Add Attachment
Audrey Sundkvist	Jul 03, 2007 02:14 PM	I am setting up 20031194 (Mac g5 loaner) and will bring it to her while her Mac is at the Apple store.	Add Attachment
Audrey Sundkvist	Jul 03, 2007 01:59 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Sundkvist	Jul 03, 2007 01:58 PM	iMac G5 needs taken to the Apple store for repair. When being used it turns off - no shut down or grey screen... it just goes black and the power is off.	Add Attachment
Audrey Sundkvist	Jul 03, 2007 12:31 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Christian Mendez	Jul 03, 2007 11:29 AM	This has been happening for a while. Someone came last week to fix it. Yesterday it would not reboot. Today it shuts down randomly. After only a few minutes of use (email, browsing) it shuts down. iMac_ Her office is open all the time til 5pm. Audrey looked at it and could not figure out the problem.	Add Attachment