Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jul 03, 2007 01:17 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030500 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	1F4RGQ41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047054
	Wired NIC	00:0C:F1:E7:EA:26

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Christian Mendez	Jul 03, 2007 03:58 PM	She called back to clarify that it is about Email. She can SEND but not Receive Emails.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:58 PM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:56 PM	This is happening on the Sun Java Email system.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:55 PM	Ellis said he thought this would be an Alex issue, I will confirm if it is his kind of issue.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:55 PM	called left a VM.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:50 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jul 03, 2007 01:50 PM	**This is an email** Hey Valerie, This is a test email to see if you receive emails.... -- If there are any other issues or problems that arise with this project please feel free to email us at ucshelpdesk@wou.edu or to call us at 88925. Thanks, Myron Hoeckle UCS Senior Tech Western Oregon University Phone: 838-8925 mhoeckle@wou.edu	Add Attachment
Joan Guralnick	Jul 03, 2007 01:19 PM	Valerie Bagley bagleyv x88426 . Michael said that this is stopping her work and it is a priority	Add Attachment