Service Request Ticket - # 21333

Service Request Information

CONTACT Name Van Matre, Shane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2007 01:37 PM
Department Athletics Phone 88121
Location Email pubsports@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jul 30, 2007 02:44 PM
980428 found and in the tech area/ready for PDR.
20031264[Edit Inv] replaced it as a student station computer
in Stewart Gilbert's office.
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Audrey Sundkvist Jul 30, 2007 01:58 PM
I replaced the computer and monitor. However, the
monitor at the station was WOU number 20031264[Edit Inv] and
according to inventory the 980428 is in PR's
department, but room 302, which is actually two
rooms (302A & 302B), and no one in PR answered
their phones. I will try to find a home for the
20031264[Edit Inv] monitor and retrieve the older one.
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Audrey Sundkvist Jul 30, 2007 12:13 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 27, 2007 01:36 PM
This computer is all ready to go. It is in inbox 3.
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Tricia Flaherty Jul 27, 2007 11:52 AM
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Jul 27, 2007 11:52 AM
this station shares a license of Abode Creative 
Suite with a the sports info laptop W#20040377[Edit Inv]
(80/20 share Adobe Creative Suite Premium from 
P0049796) this is where the indesign is from 
please update T drive file to indicate share on 
with laptop
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Audrey Sundkvist Jul 27, 2007 11:27 AM
Task reassigned to Tricia Flaherty.
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Audrey Sundkvist Jul 27, 2007 11:27 AM
Shane is requesting InDesign. I looked through
what we have on the installs server, but couldn't
find one with PR listed, but some of them are just
names and I don't know which department everyone
works for. Also, the Adobe InDesign 2.0 doesn't
have serial information listed at all. Can I
install that one for Shane?
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Audrey Sundkvist Jul 27, 2007 11:06 AM
****This is an email****
Audrey,

The software used on that computer besides my stat
software is the InDesign CS and Macromedia
Dreamweaver MX... it however it not necessary to
install dreamweaver since the new Web site is not
supported by that version and I log into the
terminal server to use Dreamweaver 8.

If you have any further questions, feel free to
contact me. Like I told Tricia, I am unable to
check my WOU e-mail from my new job, so if you
need to get in touch with me quicker, you can
e-mail me there at shane.i.vanmatre@state.or.us. I
work Monday-Thursday 7-5:30. Otherwise, this
e-mail address is the best.

Thanks,

~~Shane
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Audrey Sundkvist Jul 26, 2007 04:11 PM
****This is an email****
Hi Shane,

I am just emailing you to find out what software
is used for your job. I understand you're in the
process of leaving WOU, but you would know the
programs used for the job. The software already on
the computer includes: Microsoft Office, Internet
Explorer, Mozilla Firefox, Macromedia Flash and
Dreamweaver MX. We have listed that you would like
Dreamweaver MX 2004, Extensis Portfolio 6, and
Adobe Acrobat removed from other machines and put
on this new replacement. Do you want those
programs, and is there any other software that is
needed, besides the Stat software that you have
the disks for (according to Tricia Flaherty)?

You can all us at extension 88925 or email me back
with this information. Your service request number
(if you call) is 21333.

Thank you,

Audrey Sundkvist
UCS Technician
Western Oregon University
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Audrey Sundkvist Jul 26, 2007 11:48 AM
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Jul 10, 2007 09:44 AM
PLEASE NOTE: although this task was originally 
under Shane he is no longer here at WOU  on a 
consistent basis since he has taken another job, 
but his former temp position is where this 
machine is to go and he can be emailed for info 
on the software involved.  He left me a voice 
message indicating that he has backed up the 
stats software and has the Stats disk media for 
reinstall.  A secondary point of contact on this 
is Russ Blunck at 8-8160 he is often away from 
the office and as long as Shane is comfortable 
with having everything needed off old cpu he says 
that you can have anybody available in the PR 
office let you in.  The Sports Info office is not 
in the main PR office but off of the stairwell, 
he said it is in the small room and faces the 
window
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Audrey Sundkvist Jul 06, 2007 02:34 PM
I saw the machine in the inbox and imaged it, but
it needs bound and named, updated, and additional
programs installed still.
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Jeff Sawyer Jul 03, 2007 07:46 PM
Shane called and would like Tricia to call Russ 
Blunck to coordinate everything with the laptop. 
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Tricia Flaherty Jul 03, 2007 01:47 PM
I'm waiting to hear back from Shane before 
transgfering this task to techs
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Tricia Flaherty Jul 03, 2007 01:46 PM
These can be found in a tech Inbox with GFA setup 
Sheet
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