Service Request Ticket - # 21343

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2007 12:10 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051152[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0040 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:BC

TECHS Submitted by Catherine Bridge Contact cbridge@wou.edu 88069
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 05, 2007 02:17 PM 
I logged her into the session on another thin
client  and she was able to restore her file.
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Audrey Sundkvist Jul 05, 2007 01:17 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Jul 05, 2007 12:17 PM 
Heading over
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Catherine Bridge Jul 05, 2007 12:16 PM 
Student has possibly lost a document: she tried 
to save her work to a flash drive but when she 
moved to another computer, the document was 
blank. The document can still be seen on the 
computer that has frozen. Document not saved to H 
drive.

name: Kacy Francis
V#: 00192903
phone: 541-968-9255
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Catherine Bridge Jul 05, 2007 12:11 PM 
Molly says that the computer has frozen in the 
library within the last 5 minutes
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