Service Request Ticket - # 21353

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2007 03:23 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060230[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 34L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0B:22

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 05, 2007 04:37 PM 
Network was plugged into the wrong port.
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Brad Dougherty Jul 05, 2007 04:12 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Jul 05, 2007 04:12 PM 
She's going to check if the network cable is
plugged in and call me back.
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Audrey Macken Jul 05, 2007 03:28 PM 
She doesn't have access to many things on this 
computer. The most pressing ones are Banner, 
internet, WinApp, all drives, the International 
Ed printer and one other printer whose name she 
doesn't know, but the wou# is 20020346[Edit Inv]. She is 
also working in one other office right now, so it 
is not pressing, but it probably will be tomorrow.
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