Service Request Ticket - # 21365

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2007 01:04 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050771[Edit Inv] (opens in a new window) Bldg/Room ITC 206
Service Tag 95Z5L81 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 95Z5L81 Location Renee Sadae PAWS project Temp loaner

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:9D


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Aug 08, 2007 04:58 PM
There was really nothing wrong with the machine.
Run sophos updates, windows updates, office
updates, and ccleaner. Closing ticket. Should be
all set to go when the new prof comes in.
Add Attachment
Michael Orr Aug 08, 2007 04:15 PM
Called Public safety to come unlock maaske 230 for
us. Heading over to meet them.
Add Attachment
Michael Orr Aug 06, 2007 10:10 AM
I'm going to check on this tomorrow morning.
Add Attachment
Michael Orr Aug 06, 2007 10:01 AM
Task reassigned to Michael Orr.
Add Attachment
Michael Orr Aug 06, 2007 10:00 AM
I'm going to go up and check this machine since
this ticket is so old and we still don't have a
new machine for Isidore Lobnibe in. If the
machine's working fine then I'll close this ticket.
Add Attachment
Michael Orr Jul 09, 2007 11:49 AM
JEANNE DEANE is the contact now. This ticket is ON
HOLD until we get the new machine for ISIDORE LOBNIBE.
Add Attachment
Michael Orr Jul 09, 2007 11:48 AM
Computer in Maskee 230 is not booting properly.
She was unable to log in to show a new faculty a
network.

Just needs someone to come over and make sure the
machine is working. Kathy Hill said she has
ordered a new computer for him in this area.

Jeanne Deane should be the contact for this from
now on. Her contact info is 88288 or deanej@wou.edu

We just need to let her know when the new machine
for the new prof is coming and then make sure this
older machine is working properly and then move it
wherever they need it.
Add Attachment
Michael Orr Jul 09, 2007 09:57 AM
Called. No answer. Left vm asking for times available.
Add Attachment
Michael Orr Jul 06, 2007 03:39 PM
Called again. no answer. Didn't leave vm.
Add Attachment
Michael Orr Jul 06, 2007 02:32 PM
Called on the off chance she'd be in. She wasn't.
Didn't leave a vm.
Add Attachment
Brad Dougherty Jul 06, 2007 01:29 PM
Called and left a VM requesting a call back when
she is available to have us look at the problem
Add Attachment
Jonathan Guillen Jul 06, 2007 01:16 PM
Whoops. I entered both this task and the memo 
below. 
Add Attachment
Audrey Macken Jul 06, 2007 01:07 PM
PC is assigned to a new faculty member starting 
fall term, Isidore Lobnibe. Robin was trying to 
log in (to test network connectivity? not sure) 
but windows hangs at the "Applying personal 
settings" dialog box.  
Add Attachment