Service Request Ticket - # 21376

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2007 11:16 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060488[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. DX4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003, Acrobat Pro 9 from P0068056

Wired NIC 00:18:8B:5C:03:92


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jul 09, 2007 12:04 PM
Laurie Burton can now print. She also asked about
Dreamweaver. I found a license for her, but
Macromedia MX 2004 was not installed on the
machine, so I installed it.
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Audrey Sundkvist Jul 09, 2007 11:27 AM
Task reassigned to Audrey Sundkvist.
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Christian Mendez Jul 09, 2007 11:19 AM
She cannot print anything from AA 104. The 
machine is not set up to any printer in AA. She 
would like to have all the machines in Arnold 
Arms to be set up to print in the printers they 
have available which are 2 faculty and 1 student 
accessible printer.


She would like the main contact to be
Shereen (The office asst. in AA) 88465
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