Service Request Ticket - # 21379

Service Request Information

CONTACT Name Loudendack, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2007 01:43 PM
Department Upward Bound Phone 88061
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030735[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:DC:46

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 10, 2007 11:52 AM 
****This is an email****
Audrey Loudenback  	
to Audrey
	
show details
	 9:26 am (2 hours ago) 
Audrey,
 
Thanks for the quick response. 
 
I think we have a great name.  Allthough I do have
to give some credit to my grandmother, I'm  named
after her. 
 
Have a great day! - Audrey
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Audrey Sundkvist Jul 09, 2007 05:01 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 09, 2007 05:01 PM 
****This is an email****
Hello Audrey,

I added you as an administrator to the computer
you called in about (WOU# 20030735), so you should
be able to install software on it now. I am
closing the service request ticket, but if you
need further assistance with this issue please
call us at extension 88925 and have your SR# 21379
handy. Also, I love your name.

Audrey Sundkvist
UCS Technician
Western Oregon University
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Audrey Sundkvist Jul 09, 2007 03:12 PM 
I added Audrey Loudendack to the admin list for
W#20030735[Edit Inv], but was not able to contact her to let
her know. The person who answered the phone did
not send me to Audrey's voicemail, she sent me to
someone else's...
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Christian Mendez Jul 09, 2007 01:45 PM 
Student Access Program from www.studentaccess.com
She cannot install because does not have 
administrative rights. 
They use this Program for the Upward Bound 
students. 


Available til 5pm today.
Tomorrow from 9am -5pm.
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