Service Request Ticket - # 21382

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2007 02:48 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050174[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 50CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:BF:4F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jul 11, 2007 06:29 PM 
Parts in and ready to be put back into place.
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Joe Crowe Jul 10, 2007 03:20 PM 
parts ordered
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Audrey Sundkvist Jul 09, 2007 04:53 PM 
Task reassigned to Joe Crowe.
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Audrey Sundkvist Jul 09, 2007 04:53 PM 
Service Tag 50CWW71 needs: power supply and
motherboard.

Service Tag B1CWW71 need: power supply only.

Of the three machines two power supplies and one
motherboard are dead. The working power supply and
a motherboard were returned, leaving only two thin
clients in the lab.
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Michael Orr Jul 09, 2007 03:36 PM 
We've replaced the three offending machines with
thin clients for the time being. We'll return the
machines to the lab once we've replaced the faulty
part.
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Christian Mendez Jul 09, 2007 02:51 PM 
The machine keeps shutting down, and it has the 
Amber Light flashing. These also have the same 
issue, all in NS 216
20050170[Edit Inv]
20050187[Edit Inv]
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