Service Request Ticket - # 21399

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2007 04:15 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060573[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
Serial No. FFXVQC1 Location PDR

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Unknown Software MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003

Wired NIC 00:18:8B:C2:CB:88


Wireless NIC 00:19:D2:B0:01:39

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jul 11, 2007 02:24 PM 
Task reassigned to Michael Orr.
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Michael Orr Jul 11, 2007 02:24 PM 
This is all taken care of. Got them both set up to
use the wireless network since the laptop is
authenticated with it. Issue resolved. Closing task.
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Christian Mendez Jul 11, 2007 01:46 PM 
She called back with her availability:

Available at ED105 until 3pm. (her class can be 
interrupted she says)

Tomorrow she is available 8:30am - 5:00pm at her 
office.
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Audrey Sundkvist Jul 11, 2007 08:28 AM 
****This is an email****
Hello Sheila,

This email is regarding a call received about you
needing to be able to login to a laptop. We need
to schedule a time to meet with you in person and
look at the laptop. Please respond to this email
or call us at extension 88925 with a timeframe
that works for you. Also, please reference your
service request number, 21399, when you contact us.

Have a nice day,

Audrey Sundkvist
UCS Technician
Western Oregon University
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Jeff Sawyer Jul 10, 2007 04:18 PM 
Sheila's email is hoovers@wou.edu. The computer 
will not let her log into it and she needs the 
login information. It is a department laptop that 
was being used by someone else during the school 
year. It is not being used by anyone right now 
and she would like access to it. The laptop is 
not connected to the internet.
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