Service Request Ticket - # 21444

Service Request Information

CONTACT Name Birken, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2007 02:12 PM
Department Advancement & Foundation Phone 88145
Location Email birkenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030630[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BTC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:81

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jul 31, 2007 11:13 AM 
He had a disconnected session. Got rid of it and
problem was resolved.
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Michael Orr Jul 31, 2007 11:13 AM 
Task reassigned to Michael Orr.
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Courtney Carlson Jul 31, 2007 11:09 AM 
Same problem is back, nothing is different this 
time.
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Myron Hoeckle (Student) Jul 13, 2007 03:17 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jul 13, 2007 03:17 PM 
we removed his session, works fine now.
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Audrey Macken Jul 13, 2007 02:14 PM 
When the log in page comes up, he enters his 
information and the screen goes black. In one 
corner, there is an option to 'stop', but other 
than that, the screen is blank and stays that way.
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