Service Request Ticket - # 21447

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2007 09:08 AM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060252[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 13l9vb1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051,transfered from 20020707-Adobe Acrobat 5/6 Standard from P0042186 , Dreamweaver MX from P0042204

Wired NIC 00:13:72:A6:57:57

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jul 17, 2007 02:30 PM 
machine ghosted. updated, renamed domained.
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Myron Hoeckle (Student) Jul 17, 2007 10:41 AM 
I'm going to ghost this machine.
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Myron Hoeckle (Student) Jul 16, 2007 01:59 PM 
Joe recommends that I go there and uninstall then
try to install.
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Myron Hoeckle (Student) Jul 16, 2007 01:58 PM 
****This is an email****
Time: 7/16/2007 11:59:45
Message: Download of products from server
http://es-web-2.sophos.com/update/ skipped due to
minimum interval restriction
Module: ALUpdate
Process ID: 2016
Thread ID: 1916

Time: 7/16/2007 11:59:45
Message: Could not connect to the server. Check
that this computer is connected to the network and
that Sophos AutoUpdate is configured to update
from the correct location with the correct
credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 2016
Thread ID: 1916

Time: 7/16/2007 11:59:45
Message: Downloading product Sophos AutoUpdate
from server \\potter\interchk\SAVSCFXP\
Module: CIDUpdate
Process ID: 2016
Thread ID: 1916

Time: 7/16/2007 11:59:45
Message: Could not add a connection to server
\\potter\interchk; user mash\sophie; Windows error
1326
Module: CIDUpdate
Process ID: 2016
Thread ID: 1916
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Myron Hoeckle (Student) Jul 16, 2007 11:32 AM 
on it.
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Michael Orr Jul 16, 2007 09:25 AM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Jul 16, 2007 09:10 AM 
When he tried to run it is said that he had to 
have admin access. It is not showing on the 
bottom right hand of the screen. He said that he 
could not find the software on the computer. He 
said that the compu is located in ITC 004 and 
someone can come by anytime to update this 
machine with antivirus. Thanks
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