Service Request Ticket - # 21453

Service Request Ticket - # 21453

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 16, 2007 02:30 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G873339TYL4 (RMA original S#G87222S9W0D)	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:AA:58:63
	Wireless NIC	00:17:F2:FC:B3:84

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Sep 24, 2007 04:20 PM	Dunno why this is still open.	Add Attachment
Brad Dougherty	Sep 18, 2007 04:41 PM	Being RMAed.	Add Attachment
Myron Hoeckle (Student)	Sep 11, 2007 09:18 AM	Task reassigned to Brad Dougherty.	Add Attachment
Myron Hoeckle (Student)	Sep 11, 2007 09:18 AM	Im pretty sure brad took care of this yesterday... did you brad?	Add Attachment
Myron Hoeckle (Student)	Sep 07, 2007 04:20 PM	the new mac is in and Brad is net booting it.	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 10:01 AM	talked to brad this morning... still no new mac for this station.	Add Attachment
Myron Hoeckle (Student)	Aug 21, 2007 11:06 AM	the MAC tech support is going to give us a new mac mini.	Add Attachment
Myron Hoeckle (Student)	Aug 07, 2007 10:22 AM	good ol macstore.	Add Attachment
Myron Hoeckle (Student)	Aug 02, 2007 11:25 AM	now the machine will not turn on.	Add Attachment
Myron Hoeckle (Student)	Aug 02, 2007 11:23 AM	The machine has come back from the Mac store but it appears to still have the problem.	Add Attachment
Myron Hoeckle (Student)	Jul 31, 2007 01:22 PM	the machine was sent to the Mac store.	Add Attachment
Myron Hoeckle (Student)	Jul 17, 2007 11:21 AM	the mac mini is on my desk.	Add Attachment
Myron Hoeckle (Student)	Jul 16, 2007 03:35 PM	machine pulled.	Add Attachment
Myron Hoeckle (Student)	Jul 16, 2007 03:10 PM	the machine needs to be pulled. need the key to get to get the machine.	Add Attachment
Myron Hoeckle (Student)	Jul 16, 2007 02:45 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Christian Mendez	Jul 16, 2007 02:34 PM	Student is in Library 108 the computer is on but screen ( wou # 20030212 ) is not working properly, she has checked the cables multiple times to no avail. Rose Silbernagel V0016633 contact is helpdesk @ library.	Add Attachment