Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Jul 17, 2007 07:58 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20051069 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
	Serial No.	1JB2V91	Location	PDR
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS	Windows XP Pro	Software	no MS Office pkg purchased Install StarOffice 8
	Wired NIC	00:15:C5:10:4D:2D
	Wireless NIC	00:16:CE:45:62:28

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jul 17, 2007 12:02 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jul 17, 2007 12:02 PM	Angie did not have information about Maintenance mode for Deepfreeze in her information that she tells students when they check out a laptop. I told her that students need to save to their network drives, or an external drive like a flash drive, CD, or DVD frequently. Maintenance mode does give the user 180 seconds to save work (which is more than enough time) so this shouldn't be too much of a problem. Angie did say that the student reported the laptop to be in maintenance mode for 7 hours, but I don't know how accurate that perspective is.	Add Attachment
Michael Orr	Jul 17, 2007 09:25 AM	Obviously there's nothing to be done here. Students are told that they should save to their network drives for EXACTLY THIS REASON! Angie should know better as well.	Add Attachment
Kevin Elmore	Jul 17, 2007 08:01 AM	Ms. Barry also said that there have been about a dozen other complaints of this problem with this machine.....	Add Attachment
Kevin Elmore	Jul 17, 2007 08:00 AM	Student "Estelle Forto" has checked out this computer. She save a huge paper (that was due today) on the desktop and then the computer went into the deep freeze maintenance mode. Angie Barry wants to know what to tell her. The student will be coming to UCS today to try to retrieve the file.	Add Attachment