Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Jul 18, 2007 09:06 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050954 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000: Pentium M, 1.73GHz,2MB Cache,533MHz FSB
	Serial No.	GVXBX81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:14:22:E2:66:D5
	Wireless NIC	00:13:CE:65:81:E8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Brian Witt	Jul 18, 2007 09:41 AM	They were trying to connect to the mash domain via a local account. I told them this was not an option and that users should log in with their wou account if trying to access mash. I added the specified printer to the users profile as well.	Add Attachment
Brian Witt	Jul 18, 2007 09:09 AM	On it	Add Attachment
Courtney Wehner	Jul 18, 2007 09:07 AM	The laptop does not connect to the network, it does not go to Mash. So he thinks that someone needs to come over to help. he is located in ED 202 the office. You can go to the front desk and ask for Drew Reinhardt and he will come up and get you he said.	Add Attachment