Service Request Ticket - # 21477

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2007 09:39 AM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010596[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400 Series, Pentium 4 at 1.6GHz
Serial No. 8D9J711 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software MS Office Pro 2003 from P0052634

Wired NIC 00:02:B3:98:47:42


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Joe Crowe Jul 19, 2007 04:21 PM
Myron came back with the thin client
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Myron Hoeckle (Student) Jul 19, 2007 03:55 PM
Task reassigned to Myron Hoeckle.
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Joe Crowe Jul 19, 2007 03:10 PM
swapped wou20010596 with 20010685[Edit Inv].  I moved the
HDD.  It seems okay.  Running Prime95 to stress test.
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Myron Hoeckle (Student) Jul 19, 2007 02:04 PM
Task reassigned to Joe Crowe.
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Joan Guralnick Jul 19, 2007 12:03 PM
I went over to talk to Willie about something 
else and she asked me to look at her machine.  I 
ran 2 scans in safemode.  Found 10 data miners. 
Sophos found newdotnet.  She had a screen saver 
running that kept accessing the www for new 
pictures.  I uninstalled that.  she is going to 
try her machine again and if it fails again she 
will call back and ask for someone to set up a 
thin client.  She will of course need scheduler 
and Banner set up.
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Myron Hoeckle (Student) Jul 19, 2007 11:05 AM
bringing a TC, to put in place and taking the machine.
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Myron Hoeckle (Student) Jul 19, 2007 11:05 AM
Task reassigned to Myron Hoeckle.
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Audrey Macken Jul 19, 2007 10:47 AM
Joan is over there taking a look.
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Mark Lyons Jul 19, 2007 07:08 AM
Willy called back saying that the computer is 
freezing up again. She has shut down and 
restarted 4 times and it still has not been 
fixed. She would like someone to give her a call. 
She says that she really needs to be able to use 
this computer.
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Courtney Wehner Jul 18, 2007 02:29 PM
She called and said that she turned her computer 
off and then about 10 minutes later she restarted 
it and it is working fine. I told her that I will 
close the task and if it freezes again one of us 
will reopen it for her. 
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Skyler Gregory Jul 18, 2007 01:55 PM
Called and left a vm for times.
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Audrey Macken Jul 18, 2007 12:54 PM
The same thing is still happening. She restarted 
and has X's through everything. She will restart 
one more time, just in case, but would like 
someone to check this out again. She asked for a 
call first.
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Brian Witt Jul 18, 2007 10:59 AM
Machine wasn't recognizing the network card Myron
recently installed.  Pulled the card and inserted
it into a different PCI slot. This solved her
connectivity issue.  Also ran Ccleaner, Ad-aware,
windows updates, and deleted old profiles.  The
questionable emails do appear to be spam.  I let
her know about spam filters and told her to give
us a call back if the spam continues and becomes a
problem. 
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Skyler Gregory Jul 18, 2007 09:58 AM
Task reassigned to Brian Witt.
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Brian Witt Jul 18, 2007 09:44 AM
On it
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Audrey Macken Jul 18, 2007 09:41 AM
It took her 3 tries to get her computer to 
completely start up this morning because it kept 
freezing. It just froze again while she was in 
the middle of a P.O. and that was the last straw. 
She is getting pretty frustrated with this 
computer. 

She also has been recieving some questionable 
emails that she would like someone to look at 
when they take a look at this issue, but that's 
not a huge deal right now.
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