Service Request Ticket - # 21479

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2007 11:56 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 18, 2007 12:12 PM 
I mapped the requested drives remotely and left
Debbie this note open via Notepad on her desktop:

"Debbie,

I added the I:, K:, and J: drives for you. If you
need any more drives or have any more
questions/problems our extension is 88925. Your
service request number for this task is 21479,
which is useful if you have any more problems
pertaining to your network shares not showing up.

Have a good day,
Audrey Sundkvist
UCS Tech"
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Audrey Sundkvist Jul 18, 2007 12:05 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Macken Jul 18, 2007 11:58 AM 
She just got this new computer yesterday and, 
today, noticed that she only has an H drive on 
it. She needs at least the I, J, and K drives, 
but isn't sure about any others. She will contact 
us if she thinks of them. She will be out for 
lunch, but will leave her computer on.
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