Service Request Ticket - # 21487

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2007 08:42 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020439[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description DesignJet 800PS large format printer
Serial No. SG29R32032 Location PDR

Model C7780C Hostname
Notes 8.3 to 42 inch wide sheets X 150 feet, 2400 X 1200 dpi Ink/Toner Refill
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 23, 2007 11:47 AM 
Cleaned off the print heads. It's working now.
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Brian Witt Jul 19, 2007 02:09 PM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Jul 19, 2007 08:44 AM 
I called him and got the WOU# from the printer.
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Courtney Wehner Jul 19, 2007 08:42 AM 
****This is an email****
"PRINTHEADS not functional."  It then asks us if 
we want to replace the printheads or cancel the 
job.  I've tried multiple times now, turning the 
printer off and back on, and it still happens.  
So it looks like we're not out of the woods yet 
with it.
 
~Scott
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