Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Jul 19, 2007 12:03 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060809 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	548T2D1	Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	548T2D1	Location	Storage
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007
	Wired NIC	00:1A:A0:4A:C1:C3

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jul 23, 2007 10:36 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Jul 23, 2007 10:36 AM	Remoted in and installed outlook. Ran the connector. Everything's working fine. Also got her her office updates installed. There were several that were marked as priority. Closing ticket.	Add Attachment
Christian Mendez	Jul 23, 2007 10:13 AM	Avaliable today from now ( 10:12am - in and out all day) Tomorrow she is available all day she said just to give her a call because she is usually in and out of her office.	Add Attachment
Michael Orr	Jul 23, 2007 09:01 AM	Please set the status to "pending" when she's called back in with times.	Add Attachment
Michael Orr	Jul 23, 2007 08:56 AM	Called and left a vm asking for times she was available for us to take care of this for her.	Add Attachment
Michael Orr	Jul 20, 2007 10:51 AM	Called, left vm asking her to call in when she's going to be at her desk so we can remote in and just run the outlook setup script. We'll just need her to enter in her user name and password during setup.	Add Attachment
Brian Witt	Jul 19, 2007 02:09 PM	Left vm for times	Add Attachment
Audrey Macken	Jul 19, 2007 12:04 PM	She would like to have Outlook set up on her computer because she is not happy with what she is currently using.	Add Attachment