Service Request Ticket - # 21493

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2007 12:56 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051152[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0040 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:BC

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 19, 2007 01:36 PM 
Student worker Emily  fixed the problem by
unplugging and replugging the computer into the wall.
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Brian Witt Jul 19, 2007 01:31 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Macken Jul 19, 2007 12:57 PM 
Student worker Emily called to say that the thin 
client is locked. She tried to restart it, but it 
will not let her.
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