Service Request Ticket - # 21495

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2007 01:24 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020702[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F855X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshop, Macromedia Dreamweaver, Adobe Acrobat 6.0

Wired NIC 00:07:E9:6A:33:18

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jul 20, 2007 11:58 AM 
Task reassigned to Michael Orr.
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Michael Orr Jul 20, 2007 11:58 AM 
Asked Paul and he said he had an email from Travis
saying it was fixed. Closing ticket. I called Lori
and left a vm letting her know it should be working.
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Audrey Sundkvist Jul 19, 2007 01:28 PM 
Called Lori and let her know when this has been
fixed. Joe said that the Calendar server needs to
be reset, which Travis or Paul (maybe) has to do.
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Jonathan Guillen Jul 19, 2007 01:25 PM 
I am the ticket submitter.

User gets java language error when she opens up 
the calendar portion of communications express in 
Firefox. This first occured yesterday and she has 
since restarted the computer, but still gets the 
error.
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