Service Request Ticket - # 21502

Service Request Information

CONTACT Name Gomez, Chris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2007 10:34 AM
Department Phone 5417378987
Location Email christopher.gomez@oregonstate.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jul 31, 2007 11:59 AM
I had public safety let me in
Add Attachment
Myron Hoeckle (Student) Jul 31, 2007 11:04 AM
called no one was there.
Add Attachment
Myron Hoeckle (Student) Jul 27, 2007 04:07 PM
stopped by no one home.
Add Attachment
Myron Hoeckle (Student) Jul 26, 2007 03:47 PM
called and asked him for times to deliver. 
Add Attachment
Myron Hoeckle (Student) Jul 26, 2007 03:37 PM
machine ghosted, added, and updated.
Add Attachment
Myron Hoeckle (Student) Jul 26, 2007 12:13 PM
the machine that I could not remote to is having
"issues" so I am ghosting the machine.
Add Attachment
Myron Hoeckle (Student) Jul 26, 2007 11:19 AM
called no one answered, walking over.
Add Attachment
Audrey Macken Jul 26, 2007 11:09 AM
Chris will be in for the next 2-3 hours, and 
would like to get the third machine taken care 
of. He gave me the whole 'we need this, because 
we're the military' line again, but he was nicer 
about it this time. He would also like to get a 
fax machine hooked up. It was brought up from 
OSU, so there is no wou#. 
Add Attachment
Myron Hoeckle (Student) Jul 25, 2007 11:16 AM
called no one home
Add Attachment
Myron Hoeckle (Student) Jul 24, 2007 09:42 AM
stopped by no one was there.
Add Attachment
Myron Hoeckle (Student) Jul 23, 2007 12:20 PM
the door was closed.
Add Attachment
Myron Hoeckle (Student) Jul 23, 2007 12:12 PM
is most likely turned off. heading over.
Add Attachment
Joe Crowe Jul 23, 2007 12:10 PM
Task reassigned to Myron Hoeckle.
Add Attachment
Joe Crowe Jul 23, 2007 12:10 PM
Did the first and third....sending Myron to do the
second.
Add Attachment
Audrey Macken Jul 20, 2007 11:24 AM
He called to say that since he hasn't heard back 
yet, he is on his way back to OSU, so he can be 
reached at the number above.
Add Attachment
Michael Orr Jul 20, 2007 10:48 AM
Task reassigned to Joe Crowe.
Add Attachment
Michael Orr Jul 20, 2007 10:48 AM
I'm assigning this to Joe because we've had issues
with this guy before. He did try to call Joe and
Alex directly before he called the help desk with
this (ROTC came up on Joe's caller ID).

They are NOT satisfied with going through
established channels and any tech who deals with
them is in for a world of hurt. Seems like it'd be
best for Joe to head this off at the pass.


I hate that cliche!
Add Attachment
Audrey Macken Jul 20, 2007 10:38 AM
He is at 88233. He would like to be an 
administrator on these 3 computers because they 
are having problems networking the printer, 
connecting to the internet, etc. He said he could 
fix these issues because he is the IT guy for the 
military. I mentioned that a tech could come take 
a look at these issues, but he wants to do it. I 
learned a while back not to argue with this 
guy "because...we're the military..."
Add Attachment