Service Request Ticket - # 21509

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2007 01:15 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060757[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G87222T3W0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:C0:75


Wireless NIC 00:17:F2:53:B7:CE

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 03, 2008 11:52 AM 
Dupicate task to SR# 22755
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Audrey Sundkvist Dec 20, 2007 10:59 AM 
Brad is working on getting this figured out. It is
a group policy thing.
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Audrey Sundkvist Dec 10, 2007 03:21 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Dec 10, 2007 03:20 PM 
Lori brought this up with me today. I spoke with
Joe about it in the past. The solution is to go
into the devise manager and just disable the
wireless NIC driver. Joe said he was looking at
mass deployment options, but I never heard
anything more/specifics about that.
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Michael Orr Jul 23, 2007 08:46 AM 
The MAC side was working without error. Heading back.
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Michael Orr Jul 23, 2007 08:43 AM 
Task reassigned to Michael Orr.
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Michael Orr Jul 23, 2007 08:43 AM 
There WAS an Ethernet connection on the machine.
However the wireless connection was superseding
the wired connection so the wireless security app
was popping up for authentication every time you
tried to navigate to a page. 

I've disabled the wireless network connection as a
stopgap measure to put the machine back into
service. I'm going to close and flag this under
myself in order to ask Joe if there's another
solution he'd prefer.

Also, Joe's Techs wasn't admin on the box. Only
Domain Admins and administrator were admins. I've
now added Joe's Techs.

This was all on the Windows side. I'm going to
check the Mac side now.
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Kevin Elmore Jul 21, 2007 01:18 PM 
asks to login into the wireless even if that's 
already happened.  It's a MacMini that isn't 
connected to the network via an ethernet cable.  
It's using the wireless.  (My theory - someone 
took the ethernet cable) The machine is in Rm. 
HL108 and is labeled "Lab #23."
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