Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Jul 23, 2007 11:01 AM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030733 (opens in a new window)	Bldg/Room	APSC was SEP 201
	Service Tag	J3F0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	J3F0Y41	Location	UNK
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Acrobat Pro v6.0 from P0051317 transfered to W#20071244 for Sheree Soalrio Aug2008
	Wired NIC	00:0C:F1:EA:3A:17

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jul 23, 2007 12:34 PM	That took care of the problem.	Add Attachment
Michael Orr	Jul 23, 2007 12:23 PM	Going to just go over and run ccleaner to see if that fixes it.	Add Attachment
Michael Orr	Jul 23, 2007 12:15 PM	Uninstalled all java and installed the new version. Rebooted. This should fix it. Going to put it on hold under me until he calls back in and lets me know if it's working or not.	Add Attachment
Michael Orr	Jul 23, 2007 11:45 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Jul 23, 2007 11:45 AM	We just need to uninstall old java plug ins and install the current one. I'm heading over.	Add Attachment
Christian Mendez	Jul 23, 2007 11:04 AM	Don Boderman is working the Front Desk at Student Enrichment : 88550 and he cannot log into Banner from THAT machine. He can from his desk machine but since he will be at the desk all day, he needs to be able to log in. Here is what happens: Clicks on banner link and hangs for a while after the Java screen. Don is available all day til 5pm at the extension: 88550	Add Attachment