Service Request Ticket - # 21524

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2007 03:25 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060641[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Color LaserJet 5550dtn Printer # Q3716A
Serial No. JPSC73P0KD Location PDR

Model Q3716A Hostname breadmaker.wou.edu
Notes color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2 Ink/Toner Refill

Wired NIC 00:11:0A:F6:9A:B2

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jul 23, 2007 03:55 PM 
Task reassigned to Michael Orr.
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Michael Orr Jul 23, 2007 03:55 PM 
Problem resolved. It looks like the issue was on
someone's comp holding a print job in queue. When
they logged off it was cleared. the error's not
coming up now.
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Christian Mendez Jul 23, 2007 03:27 PM 
The Printer 20060641[Edit Inv] has error message: Error 1 
Document Waiting

It works just fine (prints everything) but she 
just wanted to bring it to our attention.
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