Service Request Ticket - # 21530

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2007 11:03 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020022[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description P0038198; Dimension 4500, P4 -2.0GHz
Serial No. 33TBM11 Location PDR

CPU Pentium 4-2.0GHz


OS Unknown Software

Wired NIC 00:07:E9:00:81:E2


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Sep 13, 2007 08:58 AM
Switched out the monitor. The broken one resides
in the Tech area.
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Skyler Gregory Sep 12, 2007 12:43 PM
Task reassigned to Brian Witt.
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Skyler Gregory Sep 12, 2007 12:39 PM
Changed the description to match the update as well
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Skyler Gregory Sep 12, 2007 12:38 PM
So, after installing the new video card (the
orginal was pci but they needed agp) I discovered
that one of the current monitors isn't working at
all. It needs to be replaced. There is one on my
desk that is the same kind. Its WOU is 20010876[Edit Inv].

NOTE: Make sure you bring a screw driver with you
when you go. The one being replaced is mounted on
the wall. You will also need to stand on their
desk to remove it since it is the top right
monitor of 7. Good luck.
 
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Skyler Gregory Sep 12, 2007 11:19 AM
Task reassigned to Skyler Gregory.
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Tricia Flaherty Aug 28, 2007 01:03 PM
card has arrived from order#2864 it is in tech 
inbox #9
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Brad Dougherty Aug 15, 2007 10:10 AM
Task reassigned to Brad Dougherty.
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Brad Dougherty Aug 15, 2007 10:10 AM
I have put in a purchase request for a replacement
card, part# 100114 LB.
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Myron Hoeckle (Student) Aug 14, 2007 04:10 PM
Task reassigned to Joanie Kinnaman.
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Myron Hoeckle (Student) Aug 14, 2007 04:09 PM
20030600[Edit Inv], this is the help desk machine Joe asked
that we ordered, we believe it was a Gforce 5200
PCI. contact the vendor to see what our options are.
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Joe Crowe Aug 14, 2007 04:00 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jul 25, 2007 02:10 PM
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Jul 25, 2007 02:09 PM
Talked with Tricia she said that Joe would have a
better Idea of the trace record of this machine,
and suggested that he spec out a card, then we can
just order one from maintenance. 
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Myron Hoeckle (Student) Jul 25, 2007 12:44 PM
most likely is not in warranty. 
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Myron Hoeckle (Student) Jul 25, 2007 12:12 PM
looks like the fan has gone out on the card
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Myron Hoeckle (Student) Jul 25, 2007 11:19 AM
they are available.
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Myron Hoeckle (Student) Jul 24, 2007 01:34 PM
Shannon, will call me back with some info when she
has talked to Jay.
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Myron Hoeckle (Student) Jul 24, 2007 12:16 PM
John had left a note about what he had done. 
"UCS, 
Computer keeps crashing when "display 1" is
connected. and the display does not work when
connected.
I disconnected that monitor so they could view
some of the cameras. 8-9201 - John Rushing."

The card in question is an Nvidia quadro4 700XGL
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Myron Hoeckle (Student) Jul 24, 2007 11:44 AM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jul 24, 2007 11:44 AM
heading there.
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Christian Mendez Jul 24, 2007 11:04 AM
The Public Safety Machine has 4 video cards, one 
of which is down and is causing one of the 7 
Monitors not to respond. 

Contact: Shannon (nancy is off today) 88481
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