Service Request Ticket - # 21536

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2007 12:32 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051136[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00EF Location Replaced Sept. 2011

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:35

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Courtney Wehner Jul 24, 2007 12:55 PM 
****This is an email****
Hello Helpdesk,
Regarding the thin client that is frozen in the 
WUC lab, the student had to leave for class, but 
since we couldn't do anything with it, her 
information is still up on the screen and she is 
worried about that.  I put an 'Out of order' sign 
on it for the time being, but told her I would 
let you guys know that it is still an issue.  
Thanks,
Audrey
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Courtney Wehner Jul 24, 2007 12:33 PM 
She unplugged the machine and then plugged it 
back in. The mouse moves, but it will not click 
on anything. A student is working on this machine 
and needs help with this ASAP.
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