Service Request Ticket

Service Request Information

CONTACT	Name	Thurston, Lon	Date	Jul 26, 2007 03:38 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	thurstol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030674 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	GL80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from ?(see text file
	Wired NIC	00:0C:F1:E9:FD:14

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Aug 08, 2007 04:46 PM	Task reassigned to Joe Crowe.	Add Attachment
Audrey Sundkvist	Jul 31, 2007 11:45 AM	Task reassigned to Network Support.	Add Attachment
Audrey Sundkvist	Jul 31, 2007 11:45 AM	I saw Lon getting js errors when he was using Dreamweaver on the TS servers. Some TS servers he couldn't connect to at all to some TS, he'd just get a black screen after logging in. Please try deleting his profiles on the TS servers, at least 5, 6, and 7.	Add Attachment
Audrey Sundkvist	Jul 26, 2007 04:58 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jul 26, 2007 04:58 PM	It's a problem with Dreamweaver on the terminal servers. I will call Lon when we have it fixed. Joe said that he is rebuilding the TS servers at the moment anyway.	Add Attachment
Audrey Macken	Jul 26, 2007 03:39 PM	When he is in Dreamweaver, he gets a message that says 'A java script error occured while executing command'.	Add Attachment