Service Request Ticket - # 21571

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2007 04:26 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070075[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A
Serial No. CNRXJ99800 Location PDR

Model Q5409A Hostname zippy.wou.edu
Notes duplexing three trays PRINTER MAINT: HP LJ 4350DTN Maint Kit #Q5421A0-OEM-B P0097152 SR56500 IP:140.211.118.36; PRINT MAINT: HP 4350 Fuser Maintenance Kit #Q5421A, VISA2016005811, OCT2016, SR61735 Ink/Toner Refill

Wired NIC 00:1A:4B:14:A6:DE

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 30, 2007 04:37 PM 
I switched it to PS instead of PCL. It's working now.
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Myron Hoeckle (Student) Jul 30, 2007 04:19 PM 
Task reassigned to Brad Dougherty.
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Myron Hoeckle (Student) Jul 30, 2007 04:19 PM 
they all can print fine now, the people that were
having the issues in there preferences it was
specified to be Recycled Paper, changed it to
plain, works fine from there, though Optimum
setting throws PCL XL Error. Brad is looking into
that.
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Myron Hoeckle (Student) Jul 30, 2007 03:18 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jul 30, 2007 03:18 PM 
Heading over to take a look.
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Christian Mendez Jul 30, 2007 10:37 AM 
The Printer is still Having issues with printing 
to the wrong tray. She just called back and 
wanted to let the techs know.

I updated the service status to: Pending
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Brian Witt Jul 26, 2007 04:51 PM 
Word documents print from tray 3. Documents
printed from a browser print to tray 2.  There is
no difference between the paper types in these
trays, but she wants everything printing from the
same tray.  Joe checked/adjusted the printer's
settings from our end, which should take care of
things. I told her to give us a call back if the
problem persists, so that we can stop by and
troubleshoot.
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Audrey Macken Jul 26, 2007 04:28 PM 
The first time she tried to print to this 
printer, it defaulted to tray 2, which is letter 
head. She tried it again, thinking she just hit a 
wrong button or something, and made sure she 
selected tray 1, but it printed from tray 3. She 
is sending out an email for people to use the 
other printer until this gets looked at.
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