Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Jul 27, 2007 12:26 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040307 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4300DTN Printer #Q2434A
	Serial No.	SCNGY305046	Location	PDR
	Model	Q2434A	Hostname
	Notes	maint kit from P0063176 installed 10-2007	Ink/Toner Refill
	Wired NIC	00:0E:7F:36:D6:61

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jul 30, 2007 09:23 AM	Replaced the jetdirect card. This fixed the problem. Brad has the old card. The issue is resolved but we need Travis or Paul to update the print queue with the new mac address.	Add Attachment
Michael Orr	Jul 30, 2007 08:45 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Jul 30, 2007 08:45 AM	According to Experts Exchange this error usually means a bad jet direct card. I'm going to go over and take a look and see if doing a cold reset fixes the problem.	Add Attachment
Courtney Carlson	Jul 27, 2007 12:32 PM	The printer is Samantha in the back of the APSC 101 Lab	Add Attachment
Courtney Carlson	Jul 27, 2007 12:31 PM	Just an FYI, I'm not sure if this calls for a tech's attention. Every time I have opened the Main Lab for the last week or so (a few shifts), Samantha reads: 82.0180 EIO 2 Error The error message remains when pushing resume, cancel job, or the "?" button. The info screen never changes. When the printer is shut off, then turned back on... this error message goes away. It usually returns, within how much time I don't know. I'll keep and eye on it and add another memo...	Add Attachment