Service Request Ticket - # 21584

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2007 12:56 PM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 10, 2007 02:53 PM 
****This is an email****
Hello Marjory,

Today I tried to contact you about service request
ticket 21584, which explained that you'd been
having intermittent "My Documents" issues. Since
you are away for summer break UCS is going to
close the ticket. If the problem continues to
occur when you arrive back on campus in September
please call the help desk and open a new service
request ticket at extension 88925.

Have a great summer!
Audrey Sundkvist
UCS Tech
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Audrey Sundkvist Aug 10, 2007 12:48 PM 
Her voice mail message says that she is out of the
office until the middle of September since summer
term is over. Also, it says to not leave a message
since the university only saves messages for 10
days, but to email her at langem@wou.edu instead.
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Myron Hoeckle (Student) Jul 30, 2007 02:20 PM 
called left a VM asking for times to where we see
the problem.
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Audrey Sundkvist Jul 30, 2007 11:43 AM 
Joe was working with Marjory about this problem
before, task 21401. I think it is a profile based
issue, not machine based.
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Kevin Elmore Jul 28, 2007 12:58 PM 
maaske 305
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Kevin Elmore Jul 28, 2007 12:57 PM 
She has been having her MyDocuments folder 
available on some occasions, and unavailable at 
others.  I had her restart her machine and that 
seemed to work for now.
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