Service Request Ticket - # 21586

Service Request Information

CONTACT Name Hale, Karla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 30, 2007 09:05 AM
Department Phone 88597
Location Email halek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050349[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB Cache,533MHz
Serial No. 8PGS981 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:12:3F:E4:A8:A6

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Jul 30, 2007 11:10 AM 
After numerous updates she is finally able to
logon... I'm not sure why it wouldn't let her in
the first place though.

Closing the ticket.
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Skyler Gregory Jul 30, 2007 09:25 AM 
Task reassigned to Skyler Gregory.
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Courtney Wehner Jul 30, 2007 09:07 AM 
She has not used it in at least a month. It tells 
her "The system could not log you on" She has 
tried both Mash and the other computer option. 
She will be in this morning, but she moved to AD 
202. She said that she needs to do some work on 
this laptop but it is not urgent.
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